1. Visibility and control: procurement work is trackable end-to-end

With Omnea coordinating the workflow, Symphony now has a clear view of who owns the next step, whether a blocker is internal or external, and the full request history with attached context and approvals. If someone asks about a supplier, Stuart can quickly trace the history and rationale without chasing down owners.

2. Renewals management: acting earlier to avoid auto-renew surprises

By uploading and organising contract data in Omnea, Stuart could flag priority renewals early and start negotiations well before deadlines. That proactive approach drove significant commercial impact — multiple contracts pre-negotiated or terminated that may have otherwise been missed, because renewal visibility was no longer trapped in spreadsheets and institutional memory.

3. Reduced manual handoffs, especially around signatures

DocuSign integration removed a common friction point. Previously: procurement → other team → DocuSign send → returned contract → manual upload to shared drive. Now a streamlined flow inside Omnea keeps executed contracts attached to the supplier record, improving both speed and auditability.

4. Rogue spend is harder to hide

By linking the process to finance controls, Symphony reduced the likelihood that spend bypasses procurement entirely. When invoices appear without a vendor properly set up, finance flags it back to Stuart — forcing a procurement-managed onboarding step rather than letting the invoice proceed unmanaged.

"Nothing can be hidden under the carpet. It all has to come through Omnea, which equates to more control, and greater opportunity for commercial impact."

— Stuart Wilson, Head of Procurement