Five orchestration tools and one non-negotiable

Adyen's first plan, pitched at the end of 2024, was an intake and orchestration layer on top of the S2P: a better experience for requesters, higher adoption, and hundreds of monthly requests taken off an overstretched team. After a market screening, the team shortlisted five procurement orchestration tools. No established S2P suite made the list, because none was considered AI native. One requirement outranked every other: TPRM. Adyen also wanted a platform that could sit on top of the existing S2P now, with the ambition of replacing it later.

One by one, the alternatives fell away. One vendor had no plans to connect directly to ERPs. Two lacked the TPRM depth Adyen needed for its evolving due diligence requirements. The last was not user-friendly enough to justify the investment. Omnea met every success criterion, and the team found something it says procurement often overlooks when selecting suppliers: cultural fit. Omnea's habit of co-building the platform with customers, its experience with other fintechs, the proximity of the two teams and the people Adyen met along the way all built trust that this was a long-term partnership rather than a sale. Adyen chose Omnea at the end of 2025.

"Through the review process, Omnea emerged as the clear choice. The platform met all of our success criteria, and we also found a partner with a strong cultural fit."

Sam Kaserer, Senior Procurement Manager, Adyen

Live in 16 weeks, launched with one email

Implementation took 16 weeks. Before go-live there were long discussions about how much change management would be needed, given the frustration that had built up around the old system. Adyen settled on one email. A single message announcing the switch, on the principle that the new system should be easy enough to need no training.

Every workflow now starts from the same "New Request" button, whether someone is onboarding a supplier, amending an agreement, renewing a contract or offboarding a vendor. Requesters answer a few plain questions, with tooltips where they help, and Omnea works out which path the request should take. Built-in conditionality means only the relevant questions appear.

"We launched Omnea to 5,000 employees with one email."

Gabriel Galdino and Sam Kaserer, Adyen procurement team

Every request visible from submission to signature

The most common complaint about the old system was that a request disappeared once submitted. In Omnea, requesters see a progress bar for each step still to come, with automated steps hidden so the view stays simple. Every step carries a pre-defined SLA, so the expected completion date appears the moment a request is submitted and updates as work progresses. When someone wants to check progress or ask a question, they know exactly who owns the step and can comment in the tool rather than in a support channel.

Proportional risk management inside every request

TPRM had meant sending hundreds of questions to every risk-relevant supplier. The conditionality built into each step now trims the questionnaire to what the request actually involves: if a requester confirms no personal data will be shared, the supplier never receives a data privacy questionnaire. Adyen implemented its own risk scoring in Omnea without changing how it wants to work. Once a supplier responds, the first and second line teams see a summary of the risk score and a flag on the answers that raised it, so they review what matters instead of combing through a whole questionnaire. Intake and TPRM now run in one workflow, with no switching between modules to see different parts of the same request.

Orchestration where the work already happens

Adyen connected Omnea to its communication and contract signature tools first, with legal review, project management and issue tracking to follow. The Slack integration made the biggest difference, putting notifications, approvals and conversational intake in the tool employees use most.