Jobber supports over 350K service professionals in over 60 countries, and works with over 1,000 suppliers behind the scenes. They were running procurement in a generalist finance and spend management platform. This was creating issues around visibility, slow cycle times, and high manual effort to keep everything moving.

The root issue wasn’t that Jobber lacked process, it was that the tool couldn’t drive momentum. It could capture requests and send reminders, but it didn’t reliably trigger next steps or make ownership obvious. As a result, keeping work moving forward depended on people noticing updates, following up manually, and pushing stakeholders to act.

That challenge compounded in a cross-functional approval environment. Jobber’s procurement decisions involve input from Legal, Security, IT, Finance, and Product Engineering—and with so many teams in the loop, even small delays could stall progress. Without a system that actively orchestrated the handoffs and nudged the right person at the right time, requests were more likely to sit idle until someone intervened.

And at Jobber’s scale, those moments weren’t isolated. With over 100+ requests in flight at any one time, spanning new purchases and renewals—“just a reminder” wasn’t enough. The team needed a workflow that could consistently convert information into action, without relying on constant manual chasing.

“The workflow still needed a lot of human effort to keep things moving. You’d get a reminder, but there was no clear next step, so it needed follow-ups and chasing. Renewals could easily turn into last-minute scrambles.” Beverley Young, Accounts Payable Manager, Jobber.

Jobber didn’t need a new procurement process—they needed a system that could keep their existing process moving. With Omnea, the team enhanced their established intake and approvals flow, but added clearer ownership, practical nudges and summaries in Slack, and structured next steps across approvals, renewals, and vendor diligence.

A governance rhythm built for scale

Omnea keeps Jobber’s procurement requests moving day to day—prompting the next steps, capturing missing context, and making handoffs clear across Legal, IT, Security, Finance, and Product Engineering. Instead of progress depending on manual chasing, work advances continuously in the background as stakeholders complete their parts of the process.

Every two weeks, Jobber then brings the cross-functional procurement approval group together to accelerate progress: aligning on decisions, unblocking complex cases, and closing out requests that have gone stale. When the group meets, Omnea’s priority tags set the agenda—surfacing the work that needs attention first, then working through older requests to remove blockers and keep the pipeline healthy.

Renewals that start decisions, not scrambles

Omnea turns an upcoming renewal into a decision sequence, prompting stakeholders to confirm whether they’re renewing, right-sizing, pausing, extending, or switching providers. Renewals become a structured conversation with an owner, a timeline, and a clear next action.

For procurement leadership, this also creates a cleaner pipeline view: what’s coming up, what needs negotiation runway, and which contracts may soon need executive signature.

Deeper security & legal diligence with less requester burden

With Omnea, Security and Legal can assign questionnaires directly to vendors, rather than relying on internal requesters to gather information, translate it back, and chase responses. This has accelerated diligence, and significantly reduced the administrative burden for requesters.

Risk‑based workflows including a fast track for AI trials

Jobber treats AI agility as a competitive advantage. The team is constantly testing new tools to understand what’s worth adopting. Using Omnea’s dynamic workflow logic, they built a fast-track path for AI trials: lightweight, risk-based assessment for limited testing, designed to move quickly without creating blind spots. If a tool proves valuable and moves beyond experimentation, Omnea routes it back into the full procurement process for deeper review before it’s adopted permanently.

“Procurement isn’t a hard yes or no, it’s a conversation about risk. Omnea gives us a single place to capture that context, track the decisions, and keep the discussion moving with the right people involved.” Beverley Young, Accounts Payable Manager, Jobber.

With Omnea, Jobber has turned procurement from a process that relied on manual follow-ups into one that progresses continuously day to day.

‍Cycle times for procurement purchase requests have decreased 67% (9 to 3 days)

Cycle times for renewal assessments have decreased 71% (63 to 18.5 days)

On the supplier management front, renewals now trigger a decision workflow that starts the conversation early. That gives the team better visibility into what’s coming, longer runway for negotiations, and more time to prepare the business for upcoming signatures.

Across vendor diligence, routing questionnaires directly to suppliers has improved the quality and completeness of information collected—while reducing the burden on requesters to chase responses and translate vendor context back to internal teams.

“Omnea keeps things moving. Instead of chasing people and wondering what the next step is, we’ve got one place where the context lives and the right people are prompted to act—so requests don’t just sit there.” Beverley Young, Accounts Payable Manager, Jobber.