Pivoting before go-live instead of a year later

Abnormal made the call to switch to Omnea before go-live. Kapai's reasoning was simple: changing course later would cost more, and implementing a system only to rip it out a year later was the worst outcome. Omnea gives every stakeholder, from requesters to legal, finance, information security and IT, a view of exactly what they need on supplier relationships, spend, risk and governance. Kapai found it future-focused, intuitive for end users, and transparent in the way stakeholders now expect.

“We made the decision to pivot to Omnea because it aligned more closely with our long-term vision.”

Ashim Kapai, Head of Procurement and Accounts Payable, Abnormal AI

A proof of concept that became the implementation

Omnea proof of concepts usually prove out a few use cases and show customers what is technically possible. Abnormal wanted more. The team needed to see that Omnea could handle its current operations and keep evolving alongside AI. So the planned six-week proof of concept became a full implementation from day one.

Shane Gueret, Head of Implementations at Omnea, and his team deployed more than six workflows across the company, each with its own approval structure, business requirements and emerging AI use cases. The work went beyond software: it meant rethinking parts of the operating model itself, then working backwards from the end state day by day.

An implementation team that doesn't outsource

Omnea is fully no-code, so Gueret's team builds most of the configuration itself instead of waiting on engineering. The same team builds custom integrations and runs change management, which keeps the knowledge in-house and the team close to each customer's policies and edge cases.

“We don't outsource. We take it all on ourselves. That means we retain the knowledge and get incredibly close to our customer's businesses and unique challenges.”

Shane Gueret, Head of Implementations, Omnea