Rather than force teams into a monolithic P2P, Luno wanted an orchestration layer that could sit across a best-of-breed tech stack with Tipalti and Juro. Key requirements were a structured front door for all requests, embedded TPRM and due diligence collection proportional to risk, minimal disruption for the ~10 functions involved in reviews, and integrations into tools the business already used.

A consumer-grade intake that people actually like

With Omnea, Luno created a single intake built around consumer-grade UI. Requesters are only asked for necessary information based on vendor type and risk profile, and the right approvers are looped in accordingly. Omnea's status tracking and ETA estimates mean relationship owners can see exactly where a vendor is in the process and when approval is likely — the habitual "where is this?" messages have disappeared.

"I've had so many comments about how quick and painless Omnea is to use. We've gone from vendor onboarding being seen as red tape to it being a business process people are happy to follow."

— Jandré Bester, Senior Legal Operations and Vendor Manager

Risk-adjusted workflows across the whole lifecycle

Together, Luno and Omnea mapped the real approval journeys and translated them into Omnea workflows:

• Risk-based onboarding: low-risk marketing tools might involve four teams; a critical payments provider can trigger reviews from 10+ teams including legal, InfoSec, treasury, engineering, FP&A, and AFC (anti-financial crime) screening

• Remediation workflows: dedicated flows to clean up historic vendors, capture missing data, and bring the existing state into new standards

• Review and sentiment surveys: lightweight workflows to collect stakeholder feedback and vendor performance signals on an ongoing basis

Integrations: meeting teams where they already work

Omnea now sits at the centre of Luno's vendor ecosystem:

• Juro (contracts): contracts are pushed automatically from Omnea into Juro, keeping legal records in sync with vendor records

• Tipalti (payments): approved vendor data is passed through, tying payments to a controlled onboarding process

• Slack: notifications and updates delivered in Slack, helping approvers keep things moving without logging into another tool

• Jira: where teams still rely on Jira, Omnea pushes tickets and syncs status back

"We wanted as little disruption as possible. Omnea lets us meet teams where they already work and orchestrate the vendor process across their systems of choice."

— Jandré Bester, Senior Legal Operations and Vendor Manager

Supplier portal: removing friction and adding legitimacy

The Supplier Portal removed a major friction point by collecting information directly from vendors via a standardised onboarding link, rather than ad-hoc email chains. Questionnaires are tailored to service type and risk level, and suppliers input renewal dates and agreement durations themselves, improving accuracy. The consistent, branded portal also adds legitimacy to Luno's requests.

"Getting a list of requirements in an email doesn't carry the same weight as 'here's the onboarding link to our vendor platform.' The portal adds legitimacy, and the data is more accurate because it comes straight from the source."

— Jandré Bester, Senior Legal Operations and Vendor Manager