Typeform has scaled rapidly since its inception in 2012, but procurement had never found a permanent home. Intake and approvals were run through a home-grown process in Jira, which was already used for IT ticketing and operations. As they scaled, Jira's lack of dedicated procurement functionality proved increasingly restrictive — creating manual work for procurement owners, requesters, and approving stakeholders alike. Average cycle times reached 40 days.

Poor user experience

Limited workflow logic and conditionality meant users and suppliers were asked for unnecessary information on every request. Process owners spent too much time manually chasing information over Slack and email, and it was difficult to track indirect spend or consistently apply TPRM processes.

No source of truth

Typeform had no single source of truth for contracts, suppliers, or renewals. Data collection and management was done manually, making it impossible to get ahead of renewals for proactive negotiation — resulting in lost savings opportunities.

Opaque processes

Workflows built in Jira had become a black box. Nobody had full visibility of where requests sat or how they were flowing through the process, and any change required developer assistance. Typeform needed a system that could be continuously optimised and gave everyone the visibility to make fast, informed decisions.

"We'd outgrown our processes built in Jira and they weren't able to support our continued growth. Our number one priority was to become more agile. To do that we needed to provide a great UX for employees requesting new purchases, and keep it just as slick for our approving stakeholders. That's why we chose Omnea."

— Harold Gilmartin, Lead FP&A Analyst

Typeform worked collaboratively with Omnea to migrate their procurement, legal, and risk workflows — with IT operations remaining in Jira. The primary aims were to reduce cycle time and eliminate manual work.

Transformed requests and approvals

• Employees submit requests directly in Slack; Omnea asks tailored questions relevant to the specific request
• Requesters can track all their requests in a personal dashboard with expected timelines and full process visibility
• Reviewers are alerted when assigned, given clear deadlines, and a tailored summary of the context needed to make fast decisions
• Stakeholder involvement is automated based on cost and risk thresholds
• Risk questionnaires are sent to vendors automatically — no manual uploading required

A single source of truth for supplier management and renewals

• Single source of truth for renewals viewable in a database with an intuitive calendar
• Automated alerts keep finance and business owners informed and allow time for effective negotiation
• All contracts and supplier data stored in a centralised database — no more searching across systems

Smart, scalable processes

• No-code workflow builder enables continuous optimisation without IT support
• Suppliers submit onboarding information and risk questionnaires directly via a Supplier Portal magic link, and can add colleagues to collaborate
• PandaDoc and NetSuite integrations automate NDA and contract sending, and generate purchase orders almost instantly — eliminating what was a 2–3 hour manual process

"There's no more second guessing. We've saved countless hours searching for information and documents spread across different systems, emails, and Slack. Whatever someone is looking for, Omnea is the answer."

— Harold Gilmartin, Lead FP&A Analyst

62.5% reduction in cycle time — from 40 days to 15 By transforming intake, automating stakeholder routing, and replacing the Jira black box with a purpose-built procurement platform, Typeform cut average request cycle time by more than half.

3,282 hours of manual work saved in 12 months Automation across intake, vendor onboarding, contract signing, and PO generation eliminated thousands of hours of manual effort — time that can now go toward strategic work.

A procurement function built to scale Workflows can be continuously optimised without IT support. The no-code workflow builder means Typeform's procurement process evolves with the business, not behind it.

Proactive renewals, not reactive firefighting With a centralised renewals calendar and automated alerts, Typeform's finance and business owners now have time to negotiate effectively — turning renewals from a risk into a savings opportunity.

"With a partner like Omnea, we're confident that our procurement processes can adapt to our needs. We now have an amazing user experience, a single source of truth for supplier contracts and data, and have eliminated a vast amount of manual work since migrating from Jira."

— Harold Gilmartin, Lead FP&A Analyst