Entrust is a global leader in fighting fraud and cyber threats with identity centric security, protecting people, devices, and data throughout their lifecycles. The company serves customers and partners in 150+ countries, including highly regulated banking and finance, large enterprises, and government institutions. 

Entrust’s procurement and third-party risk management (TPRM) workflows bring together cross-functional experts from IT, Finance, Risk, InfoSec, Legal, Compliance and specialist AI teams to ensure every engagement meets stringent security, policy and regulatory standards. Application of these policies relied on human enforcement from Enstrust’s procurement team, who coordinated who to pull in, when, and for what depth of review. This led to inefficiencies that slowed cycle times and reduced ownership clarity.

In addition, processes ran across four separate third-party tools for intake, approvals, supplier onboarding, TPRM, and renewals. This meant stakeholders had to jump between systems and side-channels to assemble context, resulting in manual shepherding, fragmented audit trails, and limited process visibility. Without an orchestration layer it was tough to effectively integrate Entrust acquisitions, who came with their own process and suppliers. 

It became clear that a dedicated intake and orchestration layer was the answer. Entrust began the search for a solution that could consolidate its tech stack, transform policy into intelligent, automated workflows, and allow the procurement team to focus on strategic work rather than process administration.

"Our procurement processes spanned multiple point solutions. Critical checkpoints relied on manual steps, and the team often had to orchestrate work between tools to bridge gaps—slowing decision-making. With no central visibility, workloads and ownership were hard to track, and bottlenecks were harder to spot."

After reviewing the market and their existing tech stack, Entrust selected Omnea as their unified platform for intake, approvals, and third-party risk management (TPRM).

By unifying intake, third-party risk and supplier management with Omnea, Entrust has realized significant improvements in key areas:

User adoption, approvals, and visibility

• Omnea’s intelligent intake makes it easy for anyone to submit a request and track progress.
• Approvals are routed automatically with the right context for fast, informed decisions.
• Real-time dashboards give procurement teams visibility into active requests, renewals, and workload distribution.

Embedded governance and risk management

• Requests are automatically routed with the appropriate level of due diligence.
• Automated reminders keep workflows moving without manual chasing.
• Vendors now interact with a streamlined, user-friendly Supplier Portal..
• Entrust now has a centralized and complete view of approvals, decisions, and due diligence steps, creating a fully auditable process.
• Time-stamped approvals ensure clear ownership and accountability with auditable traceability. 

Proactive renewals management

• Omnea is the “single source of truth” for contracts and renewals, enabling the Entrust procurement team to proactively assess contract relevance, optimize costs, and mitigate auto-renewal risks.
• Supplier data and contracts are captured and stored automatically, creating time for more strategic work.
• Structured renewal assessments challenge stakeholders to evaluate usage, compliance risks, and evolving business needs.
• Entrust’s legal team can now self-serve renewal and contract data in Omnea, reducing administrative bottlenecks and increasing efficiency.

"Omnea sets a single engagement path for requesters, my team, and key approval stakeholders. Now, we’re more focused on strategic priorities, and we can take a proactive stance when it comes to new requests and ongoing supplier management. It’s contributed to a significant cultural shift and operational efficiency."

Now, Entrust’s process runs with the same thoroughness and collaboration, but with less manual work, faster cycle times, and tighter control. Risk, InfoSec, legal, and finance are engaged exactly when needed; routing, reminders, and parallel approvals run automatically. Third-party risk is captured inside the request flow with conditional questionnaires in the Supplier Portal, so vendors complete only what’s relevant and approvers review with full context.

With all supplier data centralized, Entrust has established a strong foundation for future growth, and is better prepared to integrate future acquisitions, with the ability to compare an acquired supplier base against its own, identifying redundancies and synergies more efficiently. This new level of transparency and control helps ensure that Entrust is not only managing its current procurement processes effectively, but is also equipped to integrate future supplier networks with ease.

"Omnea orchestrates intake, TPRM, and renewals end-to-end, so my team is proactive and our audit trail writes itself. We’ve gone from interpreting the process to being the custodians of the governance process. It’s streamlined, traceable, and creates the control and visibility we were missing."